Disclosure statement

License Information

FAP name: Family Assurance Centre Limited FSP Number 726477 trading as FAC Direct, holds a license from the Financial Markets Authority, to provide financial advice.

Contact details
Call: 093900038
Email: [email protected]
Write to: PO Box 15, Kerikeri

Choosing your health insurance policy

Family Assurance Centre Ltd does not ordinarily provide regulated financial advice within the meaning of the Financial Markets Conduct Act 2013.

In choosing nib health insurance policy through this website, you are acting on your own behalf on a NO PERSONAL ADVICE basis. If you have any doubts about your decision, you should seek professional insurance advice.

Accordingly, we allow you to research, choose your own policy and apply for nib Health Insurance on our website.

The products available on our website are limited to nib Health Insurance.

Our team is available to help with any questions you have, provide information about nib health insurance, help get your cover in place, and provide ongoing servicing but through this level, we are unable to provide any personal recommendations.

You may choose to apply through FAC Direct website, but it may not be fully personalised to your exact situation.

We do not warrant or endorse any policy, nor do we promote, or make any representation to any person as to quality or suitability for any purpose of any insurance policy available on this website.

If you have any concerns around what you need or if you need advice on nib health insurance, we recommend that you consult a financial advice provider.

Nature and Scope of Advice

Limited advice

In very limited and infrequent circumstances and upon request, we can provide financial advice to clients in relation to nib health insurance through our financial advisers (Scope of Advice)

We will both agree (and confirm) beforehand, and our Advisers will be able to provide advice or recommendations limited to that agreed scope (limited to nib health insurance)

We will go through an advice process if you may just want advice limited to Health Insurance.

In this case, we will agree to restrict to Health Insurance, and we will exclude all other products from this advice process.

Full personal advice

When financial advice is provided, our financial advisers only provide limited financial advice in relation to health insurance issued by nib New Zealand.

If you need advice on any other types of insurance coverage, we recommend that you engaged and consult with your own financial adviser.

We will still be able to answer questions around other providers outside of the scope, but we will be unable to provide any personal advice around them. Anything outside of the scope will be under a “Direct (no advice)” model.

Fees or expenses

Family Assurance Centre Ltd does not charge any fees to clients for our services. You will not be invoiced or asked to pay any fees to us at any time, [even if the engagement of services or the products placed through this engagement are terminated by either party].

Conflicts of interest and how do we get paid

If you proceed with a new insurance policy then Family Assurance Centre Ltd receives commission from nib (a percentage of the yearly premium that you pay to your insurance company) Commission is then on-paid to our Financial Advisers for setting up your insurance policy.

Family Assurance Centre is also paid an ongoing commission each year from nib, for helping you to review your cover, to answer any questions or implement any other changes that you require and assist with any claims.

How do we manage conflicts of interest

To ensure our advisers prioritise our clients’ interests:

We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

Our advisers undergo regular training, both internally and with nib and hold their own New Zealand Certificate in Financial Services Level 5 version 2.

We performs an annual review of our compliance programme and internal processes.

Duties information

Family Assurance Centre and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

give priority to your interests;
exercise care, diligence, and skill;
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Complaints

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: 093900038

Email: [email protected]

Write to: 108 Kerikeri Road, Kerikeri 0230

When we receive a complaint:

We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
We aim to resolve complaints within 7 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Insurance & Financial Services Ombudsman Scheme. Insurance & Financial Services Ombudsman Scheme provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. To contact Insurance & Financial Services Ombudsman Scheme

Call: 0800 888 202

Email: [email protected]

Write to: PO Box 10-845 Wellington 6143

A written copy of this information is available upon request.

The tools provided in this website designed to help you choose a policy and apply online for nib plans, however they are not intended to provide a specific personal advice.

Not sure what plan is best for you? GET FREE ADVICE

With over 65 years’ experience in providing health insurance and now cover over 1.5 million people across the Tasman, nib provide a range of health insurance options for Kiwis and their families, as well as for New Zealand companies who want health insurance for their employees.

Family Assurance Centre, a trusted nib’s distribution partner has proudly served the insurance needs of New Zealanders since 2005.

By creating FAC Direct website we enable Kiwis to compare and apply for nib health insurance policies and enjoy promotional offers.

FAC Direct website offers the following great features:

Instant quotes.
Easy-to-follow secure online application.
Electronic confirmations.

We received countless enquiries about what are the differences between the Hospital Plans: ‘Standard’/’Premium’ (entry level policies range) and nib’s best policies the Ultimate Health & Ultimate Health Max.

At a glance;

	Hospital Cover – Standard/Premium	Ultimate Health / Ultimate Health Max
Cancer Treatments	Up to $200,000	Up to $300,000
Everyday benefits	Pays back either 60% or 80%	Pays 100%
Non-PHARMAC drugs (for drugs not subsidised by the government)	Up to $20,000 and limited to cancer treatments only.	Up to the balance available in the surgical or non-surgical ($600,000 or $300,000) and does not limited to cancer treatment.
Hospital Cover	$200,000	$300,000
Surgical Cover	$300,000	$600,000
Diagnostic investigations	Up to $5,000 for CT, MRI and PET scans per year. Up to $15,000 for all other diagnostics per year.	No limit on the number of diagnostic investigations. No limit per diagnostic investigation.
Future Enhancements	NO	Yes. Any increase in benefits limits and new benefits automatically be applied to your policy for free (UH Max only)
Health questionnaire when you join.	No. Supporting documents may be required due course.	Health questionnaire is when you apply for your policy, means peace of mind in the future when you lodge your first claim.
Day-to-day Specialist Visits	Mandatory Excess applies (according to your base plan excess)	No Excess to pay

A voluntary excess is where you can choose a higher excess for a lower premium.

For example, if you select $500 excess and the hospital bill is $35,000, you pay $500 and the Insurer pay $34,500.

The base plan excess on Ultimate Health & Ultimate Health Max policies does not apply for the Specialist, Everyday Benefits and Dental options.

See policy documents for full details.

Ultimate Health & Ultimate Health Max base plans covers specialist consultations if they are related to hospitlalisation.

If you want specialist consultations to be covered at all times, then this is a great add-on to your policy.

Covers unlimited registered specialists consultations or vocational GP consultations.

You won’t pay any excess for claims under this option.

See policy documents for full details.

Everyday cover

Pays back 100% of the costs of some day-to-day healthcare treatments such as: GP, Prescriptions, Physiotherapy, nurse visits, and more.

You won’t pay any excess for claims under this option.

See policy documents for full details.

Dental & Optical

Ideal if you have regular trips to the dentists and optometrist.

See policy documents for full details.

Add to your policy a one-off lump sum payment cover, to help you reduce the strain of dealing with specific trauma conditions.

You can use this lump sum on whatever you wish. For example paying off the mortgage or maybe a holiday to recuperate.

Key features

✔ Choice of trauma lump sum cover – $20,000 or $50,000

✔ Free cover for your children under this option (children up to 20 y/o gets automatically added to adults cover)

✔ Additional payment for paralysis equal to your sum insured amount.

Please see the policy documents for full details.